Earnest, Toyin Anthonia
Detail-Oriented Professional | Data Entry, Customer Service & Virtual Assistant
Ibadan, NG.About
Detail-oriented professional with over 5 years of experience in data entry, customer service, and virtual assistance, adept at optimizing operational workflows and enhancing client satisfaction. Proven ability to manage large volumes of information, maintain accurate records, and leverage CRM and office software to achieve organizational goals. Successfully drives efficiency and contributes to measurable improvements in customer satisfaction and data integrity.
Work
BrightEdge Limited
|Virtual Assistant
Nigeria, Nigeria
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Summary
Provided comprehensive virtual administrative support to BrightEdge Limited, optimizing communication, data management, and social media presence.
Highlights
Managed executive calendars, emails, and appointments, optimizing scheduling and communication flow for leadership.
Organized and prioritized digital files and documents, enhancing accessibility and operational efficiency.
Executed data entry and record-keeping tasks, successfully reducing entry errors by 20% through meticulous verification.
Managed and optimized social media accounts, improving engagement and digital presence for the organization.
Microsoft Remote Position
|Data Entry Clerk
Remote, US
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Summary
Processed and maintained critical data for Microsoft remotely, ensuring high accuracy and supporting operational decision-making.
Highlights
Processed and validated large volumes of data into internal databases with over 99% accuracy, ensuring data integrity for critical operations.
Verified source documents for completeness and accuracy, preventing errors and maintaining high data quality standards.
Contributed to the digitization and organization of physical records, transitioning them into an efficient electronic filing system.
Generated comprehensive monthly reports for the operations team, providing data-driven insights to support strategic decisions.
Zaptravel Limited
|Customer Service Representative
Nigeria, Nigeria
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Summary
Managed customer inquiries and CRM data for Zaptravel Limited, enhancing client satisfaction and supporting operational efficiency.
Highlights
Resolved client inquiries via phone and email, ensuring timely and professional issue resolution and upholding service standards.
Managed and updated customer information within the CRM system, maintaining data accuracy to support client engagement and operational effectiveness.
Streamlined new client onboarding by guiding them through procedures and documentation, facilitating smooth transitions and positive initial experiences.
Coordinated cross-functional follow-ups with internal departments, ensuring prompt resolution of complex service issues and client requests.
Contributed to a significant 15% improvement in customer satisfaction ratings within one year through dedicated service and proactive problem-solving.
Education
Ladoke Akintola University of Technology
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Bachelors
Agricultural Extension and Rural Development
Comfort Tenderfeet College
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High School Diploma
West African Senior School Certificate Examination
Languages
English
Skills
Data Management
Data Entry, Database Management, Record Keeping, Data Accuracy, Electronic Filing Systems.
Customer Support
Client Support, Inquiry Resolution, Customer Satisfaction, Client Onboarding, CRM Systems, Salesforce, Zendesk, Helpdesk Tools.
Administrative Support
Virtual Assistance, Email Management, Calendar Management, Appointment Scheduling, File Organization, Document Management, Social Media Management, Trello, Calendly, Asana.
Office Software
Microsoft Office Suite, Excel, Word, Outlook, Spreadsheets.
Professional Skills
Communication, Problem Solving, Time Management, Multitasking, Attention to Detail, Typing.